Terms of Service

Acceptance of Terms

By submitting an application, completing a purchase, or accessing the client portal, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy and Fitness & Health Disclaimer, each incorporated here by reference.

Eligibility & Account Responsibilities

You must be an adult capable of entering into a binding agreement to purchase coaching services. You are responsible for maintaining the confidentiality of your client portal login credentials and for all activity under your account.

Coaching Services

Demir Coaching provides personalized 1-on-1 coaching delivered remotely through the client portal and direct messaging, across the following program types as offered from time to time:

• Online Coaching — ongoing training and check-in coaching.
• Nutrition Coaching — ongoing nutrition programming and guidance.
• Hybrid Coaching — combined training and nutrition coaching.
• Personal Training — one-time or fixed-duration intensive packages, delivered per the program description shown at the time of purchase.

The specific content, cadence, and format of coaching may vary by program and by individual coach judgment, and may be adjusted over time as part of ongoing coaching.

Payment

All payments are processed securely through Stripe. Depending on the program, you will be charged either a recurring subscription fee or a one-time fee, as described at the time of purchase. You authorize us (via Stripe) to charge your selected payment method for the applicable fees.

Subscription programs renew automatically at the interval shown at checkout until cancelled. One-time and fixed-duration intensive packages are charged once for the stated program.

Cancellations & Refunds

Refund and cancellation eligibility is subject to the policy presented at purchase or agreed with your coach. If no specific policy was presented to you at purchase, please contact us and we will address your request individually.

Scheduling

Where coaching involves scheduled sessions or check-in windows, scheduling and any rescheduling is coordinated directly with your coach through the client portal or direct communication. Specific scheduling policies (such as notice periods for rescheduling) are communicated by your coach where applicable.

Client Responsibilities

You are responsible for providing accurate information about your health, injuries, and limitations, for following your coach's guidance responsibly, and for seeking medical clearance where appropriate before beginning any training or nutrition program. See our Fitness & Health Disclaimer.

Access to the Client Portal

Portal access is provided for the duration associated with your program (ongoing for active subscriptions, or for the stated access window for fixed-duration packages). We may suspend or restrict access for non-payment, misuse, or violation of these Terms.

Intellectual Property

All training plans, nutrition plans, written materials, and other content we provide are for your personal use as a client and may not be copied, resold, or redistributed without our permission. "Demir Coaching" and associated branding are our property.

Acceptable Use

You agree to use the client portal and messaging system respectfully and lawfully, and not to misuse, disrupt, or attempt to gain unauthorized access to our systems.

Communications

We may contact you by email or through the client portal regarding your account, coaching, and service updates.

Service Availability

We aim to keep the client portal available and coaching support responsive, but we do not guarantee uninterrupted availability and are not liable for temporary outages or delays beyond our reasonable control.

Limitation of Liability

To the fullest extent permitted by law, Demir Coaching is not liable for indirect, incidental, or consequential damages arising from your use of our services. Our coaching is educational and supportive in nature; see our Fitness & Health Disclaimer for important limitations regarding health and fitness outcomes.

Relationship to the Fitness & Health Disclaimer

These Terms should be read together with our Fitness & Health Disclaimer, which describes the nature of our coaching content and the risks associated with exercise and nutrition programs.

Termination

You may stop using our services at any time; if you have an active subscription, cancellation follows the policy noted above. We may suspend or terminate your access for non-payment or violation of these Terms.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date reflects the most recent revision. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

Contact

Questions about these Terms can be sent to [email protected].